Tenant submits details
The tenant sends their contact details, property address, issue description and photos. This creates a clearer starting point than a short message.
Tenant repair reporting is for plumbing issues in rented or managed properties. The tenant can explain the problem, upload photos or videos, provide the service address and add landlord or managing agent contact details.
If the issue is plumbing related, Pompey Plumb can review the information and prepare the request for landlord or agent approval. If the issue is not plumbing related, the information can still help the landlord decide the correct next step.
The tenant sends their contact details, property address, issue description and photos. This creates a clearer starting point than a short message.
Pompey Plumb can review plumbing issues and prepare notes, estimated duration or next steps before the landlord decides whether to approve a visit.
The landlord or agent can review the information and approve, decline or ask for more information before an appointment is confirmed.
Report leaks, toilets not working properly, taps dripping, low water pressure, hot water cylinder leaks, visible pipe leaks, blocked toilets and water coming through ceilings.
If water is escaping, try to turn off the water if safe and contact the landlord or agent immediately. If Pompey Plumb is attending, photos can still help prepare for the visit.
The system is designed to collect the information a landlord, agent and plumber need before anyone commits to an appointment.
The landlord or agent can see the tenant report, appointment summary, estimated cost and approval form together before deciding whether the visit should go ahead.
Photos help show the affected area, parts, access and any visible water damage before a visit is arranged.
The landlord or agent can review the report before approving a plumbing appointment.
The tenant report can become part of the job record instead of being lost across messages.
The report collects the issue type, urgency, description and access details so the landlord or agent receives more than a short message.
Supporting photos help show what the tenant is reporting, while the estimate and approval controls remain on the same review page.
Yes. The aim is to provide the landlord or agent with clear information so they can decide whether to approve the plumbing appointment.
Where the landlord or agent asks Pompey Plumb to arrange access with the tenant, the tenant can be invited to choose preferred arrival windows.
If water is causing damage, contact the landlord or agent immediately and call if you have been told to contact Pompey Plumb directly.