Privacy Policy
How Pompey Plumb Ltd handles customer information, appointment requests and uploaded photos.
How Pompey Plumb Ltd handles customer information, appointment requests and uploaded photos.
Pompey Plumb Ltd collects and uses customer information so that plumbing enquiries, appointment requests, emergency requests, approved appointments, cancellations, estimates, fixed quotes, invoices, payment links and customer communications can be handled properly.
When a customer contacts Pompey Plumb Ltd or uses the appointment request form, information may include the customer's name, telephone number, email address, service address, postcode, description of the issue, preferred appointment windows, uploaded photos, admin notes, request history, email and SMS records, invoice or estimate records, payment status, IP address and browser information used for security and spam prevention.
For landlord, letting agent or managed-property requests, information may also include agency, company or landlord billing details, tenant contact details, permission to contact the tenant and access-arrangement notes.
Photos are used to help understand the plumbing issue, access, visible pipework, fittings, damage or room layout before attendance. Customers should avoid sending photos that include people, private documents, unrelated personal items or anything not needed to assess the plumbing issue.
Customer information is used to respond to enquiries, assess appointment requests, estimate likely minimum costs, send acknowledgements, confirm or cancel appointments, keep an internal request history, arrange plumbing work, deal with complaints, maintain business records and protect the website from spam or abuse.
Appointment request details may be sent by email, SMS and Telegram notification so that Pompey Plumb Ltd can respond quickly. Website hosting, email, database, analytics, payment, accounting, calendar, address lookup or communication providers may process limited information where needed to provide their services.
Services used or planned for appointment and CRM handling may include website hosting and MySQL database services, email services, Telegram notifications, Twilio SMS, Stripe payment links and card payment processing, Google Maps address lookup and directions, Google Calendar diary integration and Google Analytics where analytics cookies are accepted.
The appointment and admin systems use essential session cookies for security, login, form protection and remembering form state. These are needed for the service to work and are not used for advertising.
Pompey Plumb Ltd uses Google Analytics only if a visitor accepts analytics cookies. Analytics helps understand how the website is used, which pages are visited and how the website can be improved. Analytics is optional and is not loaded when analytics cookies are rejected.
The cookie choice is stored in the browser's local storage so the choice can be remembered. Admin-only pages may also use local storage for practical settings such as display theme and map cache.
Appointment requests, uploaded photos, admin notes and related records are kept only for as long as reasonably needed for customer service, business administration, accounting, dispute handling, legal obligations and service history. New unapproved requests that are denied may be permanently deleted without being retained as CRM customer records. Older uploaded photos and request records may be deleted when no longer needed.
Customers can ask what personal information is held, ask for inaccurate information to be corrected, or ask for information to be deleted where there is no continuing business, legal or accounting reason to keep it. Requests should be sent to info@pompeyplumb.co.uk.
Appointment requests and plumbing services are also subject to the terms and conditions and published plumber prices.