1. Tell us what is wrong
Choose the closest job category and describe what has happened. Short, clear details are enough. If water is escaping, call first.
The Pompey Plumb appointment request form is for customers who want to send plumbing information before a visit is confirmed. It is not an automatic diary booking. It collects the job address, contact details, job category, description, photos or videos, and preferred arrival windows so the appointment can be reviewed properly.
This is useful for leaks, toilet problems, tap repairs, water pressure issues, radiator pipework leaks, hot water cylinder leaks, stop tap problems and other small plumbing jobs across Portsmouth, Southsea and nearby areas.
Choose the closest job category and describe what has happened. Short, clear details are enough. If water is escaping, call first.
Photos help identify parts, access problems, leaks and pipework before arrival. This can reduce wasted time and help prepare the right materials.
Select preferred arrival windows. The request is reviewed, then Pompey Plumb confirms the actual appointment time by message or email.
The system helps collect better information, but appointments are still checked before being confirmed.
Use the form for booked plumbing work, repair visits and non-urgent issues. Standard appointments are planned around availability, service area and expected job duration.
If water is escaping or damage is happening, call first. The form can still help with photos and details after you have made contact.
Existing customers can use the portal to keep service addresses, appointment requests, job history and documents in one place.
The portal is different from the public appointment request form. It is for customers who already have portal access or have been invited by Pompey Plumb.
Repeat customers can keep property records together, including previous jobs and future appointment requests.
Arrival windows can show an estimated minimum appointment cost before the request is sent.
Documents can be linked to the relevant job so customers can view or download records later.
When requesting another visit, the service address and customer details can be reused to reduce form filling and keep the request linked to the right property record.
Customers can choose preferred arrival windows while seeing the estimated minimum appointment cost for the selected address, time and service duration.
The portal keeps pending, approved and completed work easier to find without searching through old messages or separate email threads.
No. The form sends an appointment request. The appointment is only confirmed when Pompey Plumb contacts you or sends confirmation.
Yes. You can upload photos or take new photos from your phone where supported by your browser.
Yes, but if water is actively escaping, call first. The form is best used alongside direct contact for urgent problems.